Terms of service

1. COMPLETION OF YOUR ORDER.

1.1. In order to place an order, you must be 18 years old and able to contract. declares that the data and information you provide to us are truthful and up-to-date.

1.2. You can place your order filling our order form available into nkis.store.

1.3. By placing your order, you are making us an offer to purchase the products you have selected in accordance with these General Terms and Conditions.

1.4. Once your order has been accepted, we will send you a confirmation by email which will also include the order number. The order confirmation will be effective from its shipment. If we cannot process your order due to any issues, we will contact you. by email or phone.

1.5. Once the purchase is made and as soon as reasonably possible, Nkis.store will send customers an email with the receipt of the order that will contain the purchase summary, as well as payment information and shipping and billing details.

2. SUPPLY OF YOUR ORDER.

2.1. We will supply you with the products selected in your order confirmation, in accordance with these General Conditions.

2.2. The order receipt hours are twenty-four (24) hours on three hundred sixty-five (365) days of the year, although orders placed after 5pm will not be processed, remaining for the following business day in the city of Madrid. Orders received during the weekend will be processed early on the following Monday or first business day.

3. PRICES.

3.1. The price of the products do not includes the corresponding VAT and will be added as indicated on your order and/or invoice. The payment of VAT will be at the buyer’s expense.

3.2. The VAT will not apply to the purchase of products whose destination is outside the European Union.

3.3. Shipping costs are the responsibility of the customer, as indicated in their order and invoice.

3.4. For shipments to the Canary Islands, Ceuta and Melilla, the customer, upon receipt of the product, will bear the costs of customs clearance, as well as the payment of local tax, IGIC or similar.

3.5. In shipments to countries outside the European Union or with which the European Union has no customs clearance agreement, the customer will bear the costs of customs clearance and other taxes that may be applicable upon receipt of the product.

4. PAYMENT OF YOUR ORDER(S).

4.1. payment by transfer/Account entry, a payment request will be sent to you by email. Your order will not be reserved or shipped until we have received payment in our bank account. If payment of the full amount is not received within seven (7) calendar days from the date of your order, it may be cancelled. In any case, once you have made the payment by transfer or debit, you must immediately send us proof of payment as well as your order number to the following email address: kncontactme@gmail.com, Sending the transfer receipt, could speed up the process, but in no case would it serve to validate it or imply any reservation.

5. Delivery of your order.

5.1. We will send your order to the shipping address listed in your order request.

5.2. Orders are shipped insured, with a policy that covers the replacement value of the purchased works.

5.3. We will send your order within the delivery time indicated on our website on the date of issue of your order confirmation. You can cancel your order at any time before it is shipped by sending an email to kncontactme@gmail.com with your order number.

5.4. Upon delivery of your order to the carrier, we will send confirmation of shipment to the email address you provided. provided when placing the order. In the shipping confirmation, we will indicate the tracking number corresponding to your shipment for you. can track it through the carrier’s website, according to the shipping method you have selected.

5.5. Orders will be processed within 24 hours, excluding Saturdays, Sundays and public holidays in the Community of Madrid.

5.6. The ownership and risk of loss of the products in the order will become the responsibility of the customer once the order has been delivered.

5.7. In the case of shipments to the Canary Islands, Ceuta and Melilla, as well as other destinations where a customs control must be carried out, customs clearance costs, as well as the payment of local tax, will always be at your expense. In the event that you. reject the order at the time of delivery and it is returned to Nkis.store by the transport company, will be deducted from the reimbursement of the purchase the customs fees, local tax and shipping costs incurred, as well as bank charges, if any.

6. SATISFACTION OR RETURN. RIGHT OF WITHDRAWAL.

6.1. If you. you are not satisfied with any of the products in your order, you may exercise the right of withdrawal and request the return, within a maximum period of fourteen (14) calendar days following receipt of the order, to obtain the refund of the amount of the product(s).

6.2. In order to exercise the option of returning an order/product, you must send an email to kncontactme@gmail.com, attaching the invoice number and order number, and including your contact details, so that we can provide you with a return number and instructions on how to return the order/product.

6.3. You must return the ordered products in perfect condition; otherwise, a return will not be permitted. In addition, the transport of the returned order must be carried out under the same conditions as the delivery, with you. obliged to take out insurance covering the replacement value of the returned work. Return costs are the responsibility of the client.

6.4. In case of return of the order, the amount paid for the purchased work will be refunded, but excluding the shipping costs paid at the time.

6.5. In the case of returns from the Canary Islands, Ceuta and Melilla, and other destinations where a customs control is required, the shipping costs of the return, as well as customs clearance fees and local taxes, if any, will always be at your expense.

6.6. Without prejudice to the right of withdrawal of consumers or the warranty liability for defective products, Nkis’s total liability for the goods supplied would be limited to the amount thereof.

6.7. When the product is defective from origin, you must send an email to kncontactme@gmail.com with the invoice number and explaining the defect. We will send you an email indicating how to return the defective product to Nkis. Once the defective product has been received and inspected, we will send you a replacement without any additional cost (subject to availability). In this case the change will be made by the same article or reference. Nkis.store will take care of the shipping costs for the return and new shipment.

6.8. Defects of origin shall not be considered as those that are attributable to the client, such as failure to take appropriate measures to maintain the work, exposure to light, water or other elements, influence of environmental and climatic conditions, improper use of the work and other similar factors.

6.9. When the goods, by mistake, do not correspond to that of the order, Nkis.store will bear the costs of collecting the wrong goods and delivering the one corresponding to the order made.

6.10. In case of return, the refund of the amount paid will be made through the means of payment used in the purchase.

6.11. Nkis.store will not refund the amount or make any reshipment of goods as long as the receipt and condition of packaging and the product subject to return have not been verified.

7. CONTENT AND INFORMATION PROVIDED ON OUR WEBSITE.

7.1. Nkis.store reserves the right to modify the commercial offer presented on the web www.nkis.store (modification about products, prices, promotions and other commercial and service conditions) at any time.

7.2. Nkis makes every reasonable effort to ensure that the information displayed on its website is truthful and without typographical errors. If any error of this kind occurs, at all times beyond the will of Nkis, its immediate correction will be carried out as soon as it is detected. If the error occurs in some of the prices shown and any customer has made a purchase, we will notify you of such error and the customer or user will have the right to cancel their order at no cost to them. Sending an automatic purchase confirmation does not validate the conditions of a wrong price.

7.3. The information presented on this website is in Spanish and in English, including the contract formalization and all contractual information displayed and sent to consumers or users. In case of discrepancy between the two versions, the Spanish wording will prevail.

8. FORCE MAJEURE.

We will do our best to fulfill the obligations arising from your order. However, we will not be liable for delays or non-performance if they are due to force majeure. In case of delay, we will fulfill our obligations as soon as reasonably possible.

9. APPLICABLE LAW AND COMPETENT JURISDICTION.

Any dispute arising from the interpretation or execution of the contract will be interpreted on the basis of Spanish law. Likewise, for the resolution of any dispute, the parties, with express waiver of any other jurisdiction that may apply to them, expressly submit themselves to the Courts and Tribunals of Madrid (capital), except in the event that the user acts as a consumer, in which case the competent courts will be those corresponding to the user’s domicile.

10. NULLITY AND INEFFECTIVENESS OF THE CLAUSES.

If any provision included in these General Conditions is declared, wholly or partially, null and void or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it which becomes null or ineffective, the General Conditions remaining in all other respects, having such a provision, or the part of it that is affected, by failure to put it.